The trouble with KPIs - A step by step guide to
managing
Key Performance Indicators
This document presents some simple ideas that we hope will help
you manage
your business in a more efficient manner.
Essentially, we’re hoping to debunk some of the nonsense and
over-complexity surrounding ‘KPIs’, analysis, reporting and
measurement. These ideas come from experience on both sides of the
‘Business Intelligence’ fence - technology suppliers
and business managers.
We have applied them to a business scenario which we hope
incorporates ideas and issues that you will recognise. However,
every profession and business is different and
we would be delighted to hear from you directly to help you
understand if and how this technique will be useful to your
businesses, and if we have solutions available that can help you
gain business advantage.
What is a KPI?
Understanding this is the central
issue and the reason that so many ‘KPI projects’ fail.
KPI is an acronym of Key Performance Indicator. They are designed
in such as way
as to give you a snapshot of your organisation in relation to the
goals you have set
for it. From it you should be able to see exactly how you are doing
against pre-defined criteria be that historical data, goals or
competitors.
But first you need to decide what it
is you want to measure - you need to define
your KPIs.
 Continue
reading the trouble with KPIs whitepaper
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